Customer Service

Shipping

• When Will my Tero be Delivered ?
• How Will My Tero Device Be Delivered?
• How Will the Delivery Be Made?
• Is International Shipping Available?
• Is It Possible to Pick Up the Tero Device at a Drop-off Location Instead of Having It Delivered to My Home?
• When Will I Receive My Anti-Odour Filter Refills?

Purchase terms

• Is It Possible to Pay in Installments?
• Is It Possible to Resell the Tero Device?
• What Payment Methods Are Available to Make a Purchase?

Return and Refund

• Can I Cancel My Tero Order?
• How Can I Return My Tero Device?

Warranty

• What Is the Warranty on My Tero Device?

Breakage and Repair

• Is It Normal for the Coating to Become Chipped or Scratched?

Website

• I’ve Lost My Reference Code. Where Can I Find It?