Kickstarter Orders
No order cancellation is possible.
Presale orders (October 20, 2020 to April 14, 2021)
No order cancellation is possible.
Regular sales (April 15, 2021 to Today)
You may cancel your order at any time within 30 days of your purchase if the item has not yet been shipped by contacting customer service at info@teroproducts.com at no charge. If you wish to cancel your order more than 30 days after the date of purchase shown on the invoice issued by Tero for your item and the item has not yet been shipped, Tero reserves the right to deduct from the refunded amount an administration and transaction fee equal to 5% of the refunded amount minus all applicable sales taxes. If your item has already been shipped, you will need to refer to the applicable return policy.
