As of today, we have delivered more than 2,200 white units. We are simultaneously continuing production and delivery of the white Tero and Tero Plus devices and are on track to have all of these units shipped by the end of January.
"I love my Tero! I would not do without it... we have reduced our waste and our compost." - Stéphanie G.
"We greatly appreciate the speed and efficiency of the Tero device. We can finally produce our fertilizer for all our plants." - Suzelle E.
"I assure you, the wait was definitely worth it! I now have on my counter a quality product (and beautiful, let's face it!), Very easy to use, which was also designed and assembled in Quebec." - Audrey S.
You can take a look at all reviews by clicking here. Please show us your support by leaving a review and including photos of your experience. Thank you in advance for sharing your experience so others can take this journey with us as we all incorporate a new routine in our everyday lives!
Looking back over the last few months
Since September, we have started our very first assembly line and assembled our first device from scratch. This is a great achievement for our team and we are proud to be able to share the Tero adventure with those who have supported us from the very beginning.
Now, our objective is clear: increase the production rate on a weekly basis until we reach our maximum capacity.
Tero in solution mode
Now, our objective is clear: increase the production rate on a weekly basis until we reach our maximum capacity.
Tero in solution mode
For several months, the global manufacturing situation has been disrupted, difficult and unpredictable. As mentioned in previous communications, Tero is not immune to global issues related to COVID-19, labour shortages, and supply issues.
Indeed, the shortage of semiconductors affects the entire manufacturing chain, forces the closure of factories and being a small player among other major industries, we are unfortunately not spared. We are facing a shortage of black plastic that forces us to delay the production of black Tero devices.
We also have logistical problems, caused by the severe flooding in British Columbia. These include the receipt of goods through the Port of Vancouver. So we are monitoring the situation very closely and ensuring close communication with our suppliers to find out what the situation is and to try to speed up the receipt of these parts.
Faced with these issues and events beyond our control, the Tero team must constantly adapt. Despite the fact that our plans are often disrupted, we are in solution mode to deliver all the devices as quickly as possible.
Our efforts are bearing fruit as our production capacity continues to grow. We are on the right track to achieve our goal despite the headwinds we are facing.
We know that you are looking forward to receiving your Tero device and we are also looking forward to delivering it to you.
Given these factors, we are presenting a new delivery schedule. It was developed in the light of the information we currently have and takes into account the various issues mentioned above. That said, we are not immune to possible changes given the unpredictability of the situation.
We would like to remind you that our goal remains to produce and deliver as many devices as possible every week while ensuring the quality of the products delivered. We are on the right track and are working hard to increase the pace on a weekly basis. Tero’s entire team remains positive, proactive and is committed to keeping you informed as we receive updates from our side.
| Time of Purchase | Device Model | Delivery Time |
| Kickstarter (Fall 2019) |
White Tero White Tero Plus |
December to January 2022 |
|
Black Tero Black Tero Plus |
March 2022 | |
| Presale (October 2020 to Today) | White Tero | February 2022 |
|
White Tero Plus Black Tero |
March 2022 | |
| Black Tero Plus | April 2022 |
We would like to remind you that our goal remains to produce and deliver as many devices as possible every week while ensuring the quality of the products delivered. We are on the right track and are working hard to increase the pace on a weekly basis. Tero’s entire team remains positive, proactive and is committed to keeping you informed as we receive updates from our side.
While waiting for your device to be delivered, we would like to remind you that when your device is ready, you will receive an email with a tracking number to track your package. If you are at home during delivery, your package will be delivered to you in person.
If not, a notice will be left on your door, in your mailbox or P.O. Box and you will have two weeks to pick up your package at the nearest Canada Post postal outlet.
Please note that if you have also ordered an anti-odor refill kit, it will be delivered in a separate box. Your device and refills are sent in two separate deliveries and you will receive them at a few hours or days intervals.