Tech Issues

Opening and Closing the Lid

• I Am Having Trouble Closing the Device Lid. What Should I Do?

Seal

• The seal falls off the lid. What Should I do?

Odours

• Why Are There Odours During the Processing Cycle And/or When My Device Is Switched Off?

Noises

• My Tero Device Emits a Squeaking Noise. What Should I Do?
• What Is Normal Versus Abnormal Noise?
• What Is Not an Acceptable Level of Sound?
• What to Do When Food Gets Stuck in the Device?

Error codes

• What Should I Do if All the Icons Are Flashing?
• What Should I Do if the Cycle Icon and the 3 Indicator Lights Are Flashing at the Same Time?
• What Should I Do if the Cycle Icon Is Flashing?
• What Should I Do if the Indicator Light of the Processing Cycle Stage Is Flashing?
• What Should I Do if the Odour Filter Icon Is Lit?
• What Should I Do if the Start Button Is Flashing?

Non-optimal transformation cycle

• My Fertilizer Is Still Moist, What Should I Do?
• My Fertilizer Still Contains Coarse Lumps, What Should I Do?
• The Food Gets Stuck Around the Blades, What Should I Do?
• The Material Stuck to the Sides, What Should I Do?