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  1. Help Center Tero
  2. Customer Service

Customer Service

All you need to know about delivery, payment, warranty, breakages, returns and refunds

Shipping

  • When Will my Tero be Delivered?
  • How Will My Tero Device Be Delivered?
  • How Will the Delivery Be Made?
  • Is International Shipping Available?
  • Other Frequently Asked Questions on Deliveries
  • When Will I Receive My Anti-Odour Filter Refills?

Purchase terms

  • Is It Possible to Pay in Installments?
  • Is It Possible to Resell the Tero Device?
  • What Payment Methods Are Available to Make a Purchase?

Return and Refund

  • Can I Cancel My Tero Order?
  • How Can I Return My Tero Device?

Warranty

  • What Is the Warranty on My Tero Device?

Breakage and Repair

  • Is It Normal for the Coating to Become Chipped or Scratched?

Website

  • What are your business hours or customer service hours?
  • I’ve Lost My Reference Code. Where Can I Find It?
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