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Help Center Tero
Customer Service
Customer Service
All you need to know about delivery, payment, warranty, breakages, returns and refunds
Shipping
When Will my Tero be Delivered?
How Will My Tero Device Be Delivered?
How Will the Delivery Be Made?
Is International Shipping Available?
Other Frequently Asked Questions on Deliveries
When Will I Receive My Anti-Odour Filter Refills?
Purchase terms
Is It Possible to Pay in Installments?
Is It Possible to Resell the Tero Device?
What Payment Methods Are Available to Make a Purchase?
Return and Refund
Can I Cancel My Tero Order?
How Can I Return My Tero Device?
Warranty
What Is the Warranty on My Tero Device?
Breakage and Repair
Is It Normal for the Coating to Become Chipped or Scratched?
Website
What are your business hours or customer service hours?
I’ve Lost My Reference Code. Where Can I Find It?