No return nor refund is possible.
Presale orders (October 20, 2020 to April 14, 2021) and Regular sales (April 15, 2021 to Today)
For orders made in Canada only, it is possible to benefit from a return of any product purchased online within 30 days of the purchase date appearing on the invoice issued by Tero. If 30 days have passed since the date of purchase on the invoice issued by Tero, we will unfortunately not be able to offer you a refund.
To be able to benefit from a return, your item:
- must be unused and in the same condition you received it;
- must be packed in the original packaging with all accessories, labels and parts in its original box to avoid damage during the return shipment;
- must have no visible signs of wear or use.
In addition, to make a return, you must present us with a receipt or proof of purchase.
Finally, returns are made by post at the customer’s expense. Please do not return your purchase without first contacting our customer service.
For the return and refund process, please fill out this form to contact our Customer Service.
For orders placed in Canada only, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a reasonable timeframe. The delay may vary depending on your payment method, your banking institution, and the amount of the refund request to be processed.
If your request is refused, the item will be returned to you and you will be charged for any shipping costs unless you notify Tero in advance that you do not wish to receive it, with no refund or compensation payable to you.